PrestaShop Contract Withdrawal Button
EU Directive 2023/2673 requires that customers be able to withdraw from a contract directly within the store, as easily as they placed the order. Once it takes effect, the absence of a compliant function carries the risk of fines of up to 10% of annual turnover imposed by the competent consumer protection authority, and an extension of the right of return from 14 days to as much as 12 months.
IMPLEMENTATIONS
Already running in stores
Problems
What’s not working today.
Offline Forms
Customers must print, sign, and mail documents. This creates friction and increases support calls.
No Confirmation Trail
Without a durable medium, the store has no proof that the customer withdrew from the contract within the required timeframe.
Guest Checkout Support
Orders placed without a customer account lack a simple way to submit a withdrawal form.
Manual Exports
Returns teams build reports from emails and spreadsheets instead of using a single centralized view.
Consequences of Non-Compliance
Is Your Store Ready?
New regulations are changing how the right of withdrawal must be handled. Online stores should implement the appropriate procedures and tools before the new requirements come into force.
Failing to implement a suitable solution may result in:
- Additional administrative workload and manual processing of withdrawal requests,
- Difficulties in demonstrating compliance with consumer information obligations,
- Unnecessary disputes with customers regarding withdrawal deadlines and procedures,
- Increased risk during compliance inspections and regulatory reviews,
- Poor customer experience and loss of customer trust.
- Support for multiple language versions
Don't wait until the last minute to prepare your store for the upcoming regulations.
Implement a solution that automates withdrawal request handling and helps your store comply with the new legal requirements.
Solution
One plugin that does it all for you
- Public withdrawal form without requiring customer login
- Two-step process: order details → confirmation
- Automatic email confirmation as a durable medium
- Support for full and partial withdrawals
- Full integration with the Prestashop customer account and email system
- Support for multiple language versions
COMPARE SOLUTIONS
Why our plugin is the best choice?
EU Directive 2023/2673 requires that customers be able to withdraw from a contract directly within the store, as easily as they placed the order. See how EU Withdrawal compares to other available solutions.
| Feature | OUR PLUGIN EU Withdrawal Grafiduo · license | Return Button Free MyPresta | X13 „Odstąp od umowy tutaj” x13 | Withdrawal Button Prestaify | EU Withdrawal Button Prestashop Addons |
|---|---|---|---|---|---|
| Full compliance with Directive (EU) 2023/2673 | |||||
| Two-step withdrawal confirmation | |||||
| Login-free withdrawal form | |||||
| Confirmation email on a durable medium | |||||
| PDF attachment containing the text of the statement generated without external libraries | ✕ | ✕ | |||
| Partial cancellation selection of items and quantities | ◐only PRO | ✕ | |||
| Customisable period and basis for calculating the deadline dispatch / delivery / payment / submission | 4 options | ◐days + status | ◐days + status | ◐days + buffor | ◐days (min.14) |
| Link to the form in the order view, account and footer | |||||
| Block containing the cancellation link in order confirmation emails | ✕ | ✕ | ✕ | ||
| Advanced anti-spam honeypot + time-trap + limit/IP | ✕ | ✕ | ✕ | ✕ | |
| Captcha Cloudflare Turnstile | ✕ | ✕ | ✕ | ✕ | |
| WCAG 2.2 AA accessibility | ✕ | ✕ | ✕ | ✕ | |
| GDPR: consent + customisable retention period with auto-deletion | ✕ | ✕ | ✕ | ✕ | |
| IBAN field for refunds | ◐ | ✕ | |||
| Restriction to customer groups exclusion of B2B | ✕ | ✕ | ✕ | ||
| Admin panel statuses, notes, requests | |||||
| CSV export of requests | ✕ | ||||
| Compatibility with PrestaShop 1.6 | a separate build | ✕ | ✕ | ✕ | |
| PrestaShop 1.7 / 8 / 9 | |||||
| Multistore mode | ✕ | ✕ |
Included in the License Price
CSV, WCAG 2.2 AA, and Advanced Anti-Spam are included from day one — no need to purchase separate Basic or Pro versions.
Email confirmations include both local time and UTC timestamps, providing full evidential value in compliance with Article 11a.
Maximum Accessibility
As the only solution in its category, we comply with WCAG 2.2 AA standards, including a no-JavaScript fallback and proper ARIA implementation.
Ready to get started?
Explore our plans and choose the one that fits your project.
How it works
Step by step.
Customer selects an order
From the order list or via the public form by entering the order number.
- Available for both logged-in customers and guest users
- Order lookup by order number and email address
- Automatic eligibility verification for withdrawal
Fills out the form
Selects products, provides a reason, and confirms contact details.
- Option to choose specific items from the order
- Text field for additional notes and withdrawal reason
- Data verification compliant with GDPR requirements
Confirms the withdrawal
Review and approval before submission.
- Review of all selected products
- Confirmation of data accuracy
- Consent to personal data processing
Store receives the request
The request appears in the admin panel with the status “New”.
- Email notification for the administrator
- Full access to request details in the Prestashop dashboard
- Ability to add internal notes
Customer receives confirmation
Automatic email confirmation with date and summary as a durable medium.
- Unique request ID and local timestamp
- Summary of selected products
- Information about the next steps in the return process
Admin panel
Full control inside the Prestashop dashboard
Manage requests, statuses, internal notes, and CSV exports — all from a single view.
- Statuses: new, in progress, approved, rejected
- Internal notes for your team
- Filter by status and date
- One-click CSV export
Compliance
Built for EU e-commerce requirements
The plugin helps implement required processes such as a digital withdrawal form, durable medium email confirmations, and feature accessibility for both logged-in customers and guest users.
Final compliance with EU Directive 2023/2673 and local regulations depends on your store configuration, terms and conditions, and privacy policy. The plugin does not constitute legal advice.
Pricing
Choose the right plan
Full compliance with Directive 2023/2673 is included in every plan. They differ in terms of the number of installations and the level of support.
Starter
For a single shop.
- All compliance features (public form, email confirmations, partial withdrawal, REST API, anti-spam, GDPR retention, CSV export)
- 1 installation
- Updates and fixes for 12 months
- Email support
Pro
For growing businesses.
- All compliance features
- 3 installations
- Updates and patches for 12 months
- Priority support
Agency
For agencies managing multiple clients.
- All compliance features
- Unlimited installations
- Implementation support
- Updates and patches for 12 months
- Dedicated account manager
All prices are net prices (excluding VAT). Annual settlement.
If you need assistance with setting up the plugin, you can take advantage of our implementation service. For an additional fee of 30 EUR (gross), we will install and configure the plugin and verify that it is working correctly in your Prestashop store.
FAQ
FAQs for EU Withdrawal
No. The public form also allows guest customers to withdraw from a contract by providing their order number and email address.
Yes — it is a native WordPress plugin integrated with the Prestashop customer account, transactional emails, and order details.
Yes. Customers can select specific items from an order and withdraw from the contract partially.
Yes. Every submission triggers an automatic email with both local and UTC timestamps, treated as a durable medium.
Yes. CSV export is available for all submissions, including statuses and dates.
Prepare your store for the new EU requirements
Install the pluginInterested in This Plan?
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